<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=204587436610680&amp;ev=PageView&amp;noscript=1">

Mastering Soft Skills

Online coaching for building employee confidence

The only online soft skills coaching tool you need!

Say THIS, Not That...Most of the time™.
Proven soft skills training that sticks.
Watch the intro now!

Schedule A Demo  Buy Now
Need A Quote? Click Here. 

soft skills training guarantee


It gives a representation of real world questions for municipal city services. 

- Municipal Customer Service Agent


I liked “Say This, Not That” and the need to remain positive. Often I hear agents say “no problem” I prefer to say “my pleasure”.

- 311 Center Agent


Great skills for the 21st
century agent.

- 311 Center Manager


Say THIS, Not That...Most of the time™ is a soft skills mastery program that benefits ALL employees. Ideal for those on the phone or meeting face-to-face. Your customers will love it too!

soft skills training step 1

Instant Online Access

to a learning environment designated for your team. Easy to assign refresher courses and add new hires.

soft skills training step 2

Program certification

builds pride, confidence and encourages learning.

soft skills training step 3

Intuitive online dashboard

easily tracks progress and results. The simple reporting assists with compliance and training planning.

mastering soft skills
customer service improvement

Finally – a proven method to help you teach, reinforce and refresh soft skills.

Say THIS, Not Thatmost of the time™ includes 3 soft skills modules covering key elements, including:

Choosing the BEST words for every encounter

Listening effectively

Understanding body language and voice cues

Mastering Sentence Bookends™

Keeping a positive, helpful demeanor

Managing stressful situations

…and much more

soft skills in the workplace

It's What You Say

Achieve the 4 Benefits of Proper Word Selection. Build a custom glossary relative to your team.

soft skills terms

It’s Also How You SAY It

Master the 3 Components of Voice Tone. Deliver effective messages every time.

soft skills writing

And How You WRITE It

Write with power and clarity. Improve results using bold, CAPS, italics and underlining.

soft skills listening

Listen Effectively

Discover the 4 Keys of Effective Listening. Ask better questions and identify non-verbal cues.

soft skills in the workplace

Defuse Stressful Situations

Master the 3 R’s of Recognize, Restate and Reassure to calm and redirect tough situations.

call center soft skills

Simple to Use

Includes all video, activities, printable resource guides and final certification. No hidden fees or add on costs.

Endorsed by the