It gives a representation of real world questions for municipal city services.
- Municipal Customer Service Agent
I liked “Say This, Not That” and the need to remain positive. Often I hear agents say “no problem” I prefer to say “my pleasure”.
- 311 Center Agent
Great skills for the 21st
- 311 Center Manager
to a learning environment designated for your team. Easy to assign refresher courses and add new hires.
builds pride, confidence and encourages learning.
easily tracks progress and results. The simple reporting assists with compliance and training planning.
Choosing the BEST words for every encounter
Understanding body language and voice cues
Mastering Sentence Bookends™
Keeping a positive, helpful demeanor
Managing stressful situations
…and much more
Achieve the 4 Benefits of Proper Word Selection. Build a custom glossary relative to your team.
Master the 3 Components of Voice Tone. Deliver effective messages every time.
Write with power and clarity. Improve results using bold, CAPS, italics and underlining.
Discover the 4 Keys of Effective Listening. Ask better questions and identify non-verbal cues.
Master the 3 R’s of Recognize, Restate and Reassure to calm and redirect tough situations.
Includes all video, activities, printable resource guides and final certification. No hidden fees or add on costs.