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Mastering Soft Skills

Online coaching for building employee confidence

The only online soft skills coaching tool you need!

Say THIS, Not That...Most of the time™.
Proven soft skills training that sticks.
Watch the intro now!

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soft skills training guarantee

Testimonials

It gives a representation of real world questions for municipal city services. 

- Municipal Customer Service Agent

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I liked “Say This, Not That” and the need to remain positive. Often I hear agents say “no problem” I prefer to say “my pleasure”.

- 311 Center Agent

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Great skills for the 21st
century agent.

- 311 Center Manager

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Say THIS, Not That...Most of the time™ is a soft skills mastery program that benefits ALL employees. Ideal for those on the phone or meeting face-to-face. Your customers will love it too!

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Instant Online Access

to a learning environment designated for your team. Easy to assign refresher courses and add new hires.

soft skills training step 2

Program certification

builds pride, confidence and encourages learning.

soft skills training step 3

Intuitive online dashboard

easily tracks progress and results. The simple reporting assists with compliance and training planning.

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customer service improvement

Finally – a proven method to help you teach, reinforce and refresh soft skills.

Say THIS, Not Thatmost of the time™ includes 3 soft skills modules covering key elements, including:

Choosing the BEST words for every encounter

Listening effectively

Understanding body language and voice cues

Mastering Sentence Bookends™

Keeping a positive, helpful demeanor

Managing stressful situations

…and much more

soft skills in the workplace

It's What You Say

Achieve the 4 Benefits of Proper Word Selection. Build a custom glossary relative to your team.

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It’s Also How You SAY It

Master the 3 Components of Voice Tone. Deliver effective messages every time.

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And How You WRITE It

Write with power and clarity. Improve results using bold, CAPS, italics and underlining.

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Listen Effectively

Discover the 4 Keys of Effective Listening. Ask better questions and identify non-verbal cues.

soft skills in the workplace

Defuse Stressful Situations

Master the 3 R’s of Recognize, Restate and Reassure to calm and redirect tough situations.

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Simple to Use

Includes all video, activities, printable resource guides and final certification. No hidden fees or add on costs.

Endorsed by the
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